Refund and Return Policy

Cancellation

You may cancel your order before it is shipped. Please note that a 5% processing fee will be deducted from the total refund amount. Allow 3-5 business days for the refund to appear in your original payment method.

Returns

All of our products are final sale. We offer exchanges for defective items and will process a refund or reship the product for missing items.

Please do not return your purchase to the manufacturer.

Refunds (If Applicable)

If your refund request is approved, we will process your refund, and a credit will automatically be applied to your original payment method within a specified number of days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company – it may take some time before the refund is officially posted.
3. Reach out to your bank – processing times may vary before your refund appears.

If you’ve completed all these steps and still have not received your refund, please contact us at xtoysmart@gmail.com.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you receive a defective or damaged product, please contact us within 24 hours of receiving the item. You can reach us at xtoysmart@gmail.com.

Please note that the time it takes for the exchanged product to reach you may vary depending on your location.