Shipping Policy

We are pleased to offer FREE discreet shipping on orders over $79! Please note that it typically takes 1 to 2 business days to process and fulfill your order before dispatch. Rest assured, we are doing everything we can to get your order to you as quickly as possible!

Estimated Delivery Times: Once your order is dispatched, delivery times vary by region and typically range from 1 to 5 business days. Please be aware that holidays, natural disasters, or unforeseen events like pandemics may affect delivery timelines.

Tracking Your Order:

You will receive a confirmation email and/or text message (if you provided a mobile number) containing a tracking ID and a link to track your package’s journey. To track your order, simply visit our Tracking Page.

Please allow 1 to 2 business days for tracking information to appear after dispatch.

Incorrect Address Disclaimer:

It is the buyer's responsibility to ensure that the shipping address entered is accurate. While we work diligently to process and ship orders quickly, there is a brief window during which we can make changes to an incorrect address. If you realize that the address you provided is incorrect, please contact us immediately at xtoysmart@gmail.com for assistance.

Returns:

By placing an order with XtoySmart, you agree to cover the cost of return shipping if you wish to return an item. For more information on how to process a return, please refer to our Refund Policy.

Lost or Stolen Packages:

XtoySmart is not responsible for lost or stolen packages. If tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly using the information provided on our Tracking Page.

If you need further assistance, feel free to reach out to our customer support team at xtoysmart@gmail.com.