Refund Policy

Refund Policy

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.

Returns

All of our products are final sale, we offer exchange for defective items and refund or re-ship for missing items.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xtoysmart@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 48 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here xtoysmart@gmail.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.