Shipping Policy

Shipping Policy

We proudly offer FREE discreet shipping for orders over $79! Please note that we require 1 to 2 business days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 1 to 5 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 2 business days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at xtoysmart@gmail.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on XtoySmart, you are responsible for the cost of return shipping back to XtoySmart. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

XtoySmart Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at xtoysmart@gmail.com.